Surge revolutionises business process outsourcing by harnessing the power of advanced automation to tackle complex tasks that were previously beyond the reach of traditional RPA solutions. Our solution is designed to streamline operations, enhance efficiency, and ensure accuracy in executing intricate processes.

An example application of Surge is in the automation of EU261/APR compensation claims handling within the aviation industry. Surge seamlessly integrates with existing systems to validate flight delays, calculate compensation amounts, and automate the claims processing workflow, significantly reducing manual intervention and error rates.

Surge is able to review, classify, and validate individual expense receipts related to compensation claims – not only accelerating the processing time but ensuring compliance with regulatory standards whilst providing organisations with the ability to fine tune commercial policies to optimise claims.

By combining Surge and eResolve, it’s possible to provide automated updates about the status of tasks, enhancing satisfaction and trust and mitigating unnecessary repeat interactions.

Surge is versatile and can be applied to a wide range of complex tasks across different industries. Its ability to adapt and scale according to the specific needs of a business makes it an invaluable tool for companies looking to optimise their business process outsourcing strategies.

By implementing Surge, businesses can achieve significant cost savings and operational improvements. The reduction in manual tasks frees up valuable resources, allowing employees to focus on more strategic activities, thereby driving overall business growth and enhancing the customer experience.

Surge is not just a tool but a strategic partner in digital transformation. It empowers businesses to embrace the future of work, where automation and human intelligence work hand in hand to create more efficient, reliable, and customer-centric processes.